Emergency Call Taker — Be the Frontline Lifeline

Public Safety Dispatch Network; Freeport (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Freeport, MI seeks 911 Call Takers to gather essential details from callers, confirm incident locations, and document information for dispatch teams. The role emphasizes calm communication and precise data entry for effective emergency response.

The position requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Freeport, MI seeks 911 Call Takers to gather essential details from callers, confirm incident locations, and document information for dispatch teams. The role emphasizes calm communication and precise data entry for effective emergency response.

The position requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided.