911 Call Taker: First-Response Communications

Regional 911 Intake Solutions; Fulton (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Fulton, TX to handle emergency and nonemergency lines with care and precision. Responsibilities include confirming locations, gathering caller information, and entering data into dispatch software.

Training ensures adherence to approved language-access and safety protocols. Candidates should have a high school diploma, strong listening and typing skills, and excellent verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication needed.
• Ability to follow structured procedures; assessments determined by the agency.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Public safety awareness

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Fulton, TX to handle emergency and nonemergency lines with care and precision. Responsibilities include confirming locations, gathering caller information, and entering data into dispatch software.

Training ensures adherence to approved language-access and safety protocols. Candidates should have a high school diploma, strong listening and typing skills, and excellent verbal communication.