911 Call Taker — Start a Vital Public Safety Career

National Public Safety Careers; Harveyville (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

National Public Safety Careers seeks a 911 Call Taker in Harveyville, KS. The role involves answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software. Work may include rotating shifts, nights, weekends, holidays, and overtime, with required training and certifications.

Applicants typically hold a high school diploma. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Procedural following

Education

High school diploma

Job description

National Public Safety Careers seeks a 911 Call Taker in Harveyville, KS. The role involves answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software. Work may include rotating shifts, nights, weekends, holidays, and overtime, with required training and certifications.

Applicants typically hold a high school diploma. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow structured procedures.