911 Call Taker — Launch a Vital Public Safety Career

National Public Safety Careers; Harvey (LA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking Harvey-based 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. This role requires strong listening, accurate typing, and clear verbal communication under structured procedures.

Successful candidates will complete call-taking training, meet background checks, and may work shifts as needed. Benefits and full employment conditions vary by agency and appointment type.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and following structured procedures are essential.
• Minimum assessments and background checks are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking Harvey-based 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. This role requires strong listening, accurate typing, and clear verbal communication under structured procedures.

Successful candidates will complete call-taking training, meet background checks, and may work shifts as needed. Benefits and full employment conditions vary by agency and appointment type.