Emergency Call Taker - First-Response Communications

Public Safety Dispatch Network; Blairs Mills (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Blairs Mills, PA seeks a 911 Call Taker to handle incoming emergency and nonemergency calls. You will confirm locations, gather caller information, and enter data into dispatch software, aiding responders with critical details.

The role emphasizes listening, clear communication, and following structured procedures. Training ensures certification and ongoing assessments; remote work options are not specified.

Qualifications

• High school diploma or equivalent is required.
• Customer service or call-center experience is helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening and data-entry abilities are required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Telephone headset use

Job description

Public Safety Dispatch Network in Blairs Mills, PA seeks a 911 Call Taker to handle incoming emergency and nonemergency calls. You will confirm locations, gather caller information, and enter data into dispatch software, aiding responders with critical details.

The role emphasizes listening, clear communication, and following structured procedures. Training ensures certification and ongoing assessments; remote work options are not specified.