Emergency Call Taker: First-Response, 24/7 Dispatch

Regional 911 Intake Solutions; Bonners Ferry (ID); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Porthill, ID to greet callers, gather essential details, and document information for responders. You will work in a fast-paced environment, often handling critical communications and safeguarding caller privacy.

Candidates should have a high school diploma and customer service experience. Training and certifications are provided; shifts may include nights and weekends, with potential overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or call-center experience is helpful but not always required.
• Strong listening and clear verbal communication are essential.
• Assessments and background checks are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification boundaries.
• Maintain caller privacy and confidentiality of incident information.

Skills

Accurate typing

Listening comprehension

Verbal communication

Customer service

Telephone support

Public safety knowledge

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Porthill, ID to greet callers, gather essential details, and document information for responders. You will work in a fast-paced environment, often handling critical communications and safeguarding caller privacy.

Candidates should have a high school diploma and customer service experience. Training and certifications are provided; shifts may include nights and weekends, with potential overtime.