Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Leadore (ID); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Leadore, ID seeks a 911 Call Taker to efficiently handle emergency and nonemergency calls. You will verify incident locations, collect caller details, and document information for dispatch teams.

Training provides essential certifications and real-time decision-making under pressure. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures during emergencies.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and type of incident.
• Enter details into call-processing/dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide reassurance and essential information to callers within training.
• Use language-access resources when needed and follow certification rules.

Skills

Active listening

Typing speed

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Leadore, ID seeks a 911 Call Taker to efficiently handle emergency and nonemergency calls. You will verify incident locations, collect caller details, and document information for dispatch teams.

Training provides essential certifications and real-time decision-making under pressure. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures.