Emergency Call Taker — Be the First to Help

Regional 911 Intake Solutions; Salmon (ID); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lemhi, Idaho seeks a dedicated 911 Call Taker to respond to emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams. The role emphasizes accuracy, composure, and adherence to established procedures.

Ideal candidates will have a high school diploma, strong listening and communication skills, and the ability to operate dispatch software.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Lemhi, Idaho seeks a dedicated 911 Call Taker to respond to emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams. The role emphasizes accuracy, composure, and adherence to established procedures.

Ideal candidates will have a high school diploma, strong listening and communication skills, and the ability to operate dispatch software.