Emergency Call Taker - First-Responder Support

Regional 911 Intake Solutions; Union City (NJ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Union City, NJ. Responsibilities include handling emergency and nonemergency lines, verifying location and contact details, and documenting information for dispatch teams.

Training and certifications govern instruction for pre-arrival guidance and approved procedures. Successful applicants typically hold a high school diploma or equivalent, with strong listening, typing, and clear verbal communication skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Union City, NJ. Responsibilities include handling emergency and nonemergency lines, verifying location and contact details, and documenting information for dispatch teams.

Training and certifications govern instruction for pre-arrival guidance and approved procedures. Successful applicants typically hold a high school diploma or equivalent, with strong listening, typing, and clear verbal communication skills.