911 Call Taker — Immediate Impact in Public Safety

Regional 911 Intake Solutions; Mountainside (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mountainside, NJ seeks qualified 911 Call Takers to welcome callers, verify details, and document information for dispatch. Training and certification will be provided; candidates should adapt to fast-paced environments and maintain composure.

Responsibilities include answering calls, confirming incident location, using approved questions, and entering data into dispatch software. Prior customer service helpful; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful but not mandatory.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Use approved questions to assess urgency and nature of incident.
• Enter accurate information into dispatch or call-processing software.
• Forward incident details to the appropriate dispatch function.
• Assist callers with essential instructions within training scope.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Mountainside, NJ seeks qualified 911 Call Takers to welcome callers, verify details, and document information for dispatch. Training and certification will be provided; candidates should adapt to fast-paced environments and maintain composure.

Responsibilities include answering calls, confirming incident location, using approved questions, and entering data into dispatch software. Prior customer service helpful; high school diploma required.