Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Pleasantville (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Pleasantville, NJ, to handle emergency and non-emergency calls, verify locations, and document details for dispatch. The role requires strong listening, accurate typing, and clear verbal communication, with background assessments and training completing prior to certification.

Call takers may work rotating shifts, including nights, weekends, and holidays, with eligibility for standard benefits depending on the employer and appointment type.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Strong listening comprehension and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Pleasantville, NJ, to handle emergency and non-emergency calls, verify locations, and document details for dispatch. The role requires strong listening, accurate typing, and clear verbal communication, with background assessments and training completing prior to certification.

Call takers may work rotating shifts, including nights, weekends, and holidays, with eligibility for standard benefits depending on the employer and appointment type.