911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Woodbury (NJ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Woodbury, NJ seeks qualified individuals to become 911 Call Takers. You will handle incoming emergency and nonemergency lines, verify locations and contact details, and document information in dispatch software. Training and certification enable authorized pre-arrival instructions.

The role emphasizes listening, clear communication, and adherence to established procedures, with shifts that may include nights, weekends, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may be helpful.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Woodbury, NJ seeks qualified individuals to become 911 Call Takers. You will handle incoming emergency and nonemergency lines, verify locations and contact details, and document information in dispatch software. Training and certification enable authorized pre-arrival instructions.

The role emphasizes listening, clear communication, and adherence to established procedures, with shifts that may include nights, weekends, and overtime as needed.