Emergency Call Taker — Critical Public Safety Impact

Regional 911 Intake Solutions; Deerfield Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Rosenhayn, NJ, is seeking qualified candidates for 911 Call Taker opportunities. Duties include answering emergency and nonemergency lines, confirming locations, and entering precise data into dispatch software to support responders.

Successful applicants will follow structured procedures, complete required training, and obtain necessary certifications. The role may involve varied shifts and on‑site work at the duty location.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Rosenhayn, NJ, is seeking qualified candidates for 911 Call Taker opportunities. Duties include answering emergency and nonemergency lines, confirming locations, and entering precise data into dispatch software to support responders.

Successful applicants will follow structured procedures, complete required training, and obtain necessary certifications. The role may involve varied shifts and on‑site work at the duty location.