Emergency 911 Call Taker - Calm, Precise Communicator

Regional 911 Intake Solutions; Vandalia (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Vandalia, MI is seeking 911 Call Taker professionals to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch coordination.

Positions may involve rotating shifts in a 24-hour operation. Candidates should have a high school diploma; prior customer service or public safety experience is helpful. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Vandalia, MI is seeking 911 Call Taker professionals to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch coordination.

Positions may involve rotating shifts in a 24-hour operation. Candidates should have a high school diploma; prior customer service or public safety experience is helpful. Training and certifications are required.