Emergency Call Taker — Fast-Response Dispatcher

Regional 911 Intake Solutions; Pettigrew (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to support emergency communications in Pettigrew, AR. You will answer calls, collect location and caller information, and document details for responders using standardized scripts and dispatch software.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training covers call-taking procedures and required certifications for the role.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to support emergency communications in Pettigrew, AR. You will answer calls, collect location and caller information, and document details for responders using standardized scripts and dispatch software.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training covers call-taking procedures and required certifications for the role.