Emergency Call Taker – Fast-Paced Public Safety Role

Public Safety Dispatch Network; Limerick (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Limerick, ME. The role focuses on handling incoming emergency and nonemergency calls, confirming locations, and recording information for dispatch.

Training and certification will be provided, with opportunities to work rotating shifts as needed. Successful candidates typically have strong listening skills, precise typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Applicants may be considered without prior dispatch experience depending on agency requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions while maintaining composure.

Education

High school diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Limerick, ME. The role focuses on handling incoming emergency and nonemergency calls, confirming locations, and recording information for dispatch.

Training and certification will be provided, with opportunities to work rotating shifts as needed. Successful candidates typically have strong listening skills, precise typing, and the ability to follow structured procedures.