Emergency 911 Call Taker - Start a Critical Response Career

Public Safety Dispatch Network; Readfield (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training and certification

Job summary

Public Safety Dispatch Network in Readfield, ME seeks 911 Call Takers to intake emergency calls, confirm locations and details, and document information for rapid response. The role emphasizes careful questioning, accurate data entry, and coordination with dispatch teams.

Training and certifications are required, with varied shifts including nights and weekends. Salary is annually paid; candidates should have a high school diploma and basic customer service experience.

Qualifications

• High school diploma or equivalent is typically required.
• Strong listening, typing, and communication skills are essential.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions only within training boundaries.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Public safety awareness

Education

High school diploma

Job description

Public Safety Dispatch Network in Readfield, ME seeks 911 Call Takers to intake emergency calls, confirm locations and details, and document information for rapid response. The role emphasizes careful questioning, accurate data entry, and coordination with dispatch teams.

Training and certifications are required, with varied shifts including nights and weekends. Salary is annually paid; candidates should have a high school diploma and basic customer service experience.