Emergency Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; Lancaster (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lancaster, MO seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software, supporting responders with accurate information and calm guidance.

Role emphasizes listening, clear communication, and following structured procedures. Training leading to certifications is required, with shift rotations and varying schedules described by the agency.

Qualifications

• Employers require a high school diploma or equivalent; dispatch experience not always required.
• Strong listening, typing, clear verbal communication, and following procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Lancaster, MO seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software, supporting responders with accurate information and calm guidance.

Role emphasizes listening, clear communication, and following structured procedures. Training leading to certifications is required, with shift rotations and varying schedules described by the agency.