911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Lovell (ME); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lovell, ME, seeks 911 Call Takers to handle emergency and nonemergency calls. Responsibilities include confirming locations, gathering caller data, and entering information into dispatch systems while complying with training and certification requirements.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear communication.

Qualifications

• Must have strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing software accurately.
• Forward information promptly to the dispatch function.
• Provide pre-arrival instructions only within training.
• Use language-access resources as needed.
• Adhere to privacy and confidentiality requirements.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Lovell, ME, seeks 911 Call Takers to handle emergency and nonemergency calls. Responsibilities include confirming locations, gathering caller data, and entering information into dispatch systems while complying with training and certification requirements.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear communication.