911 Emergency Call Taker: Calm Under Pressure

National Public Safety Careers; Lancaster (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Lancaster, PA. You will respond to emergency lines, verify location, collect essential details, and document information for responders.

Training and certification will guide your daily duties in a fast-paced public safety environment. Responsibilities include handling calls, confirming incident data, and using approved protocols to determine urgency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Lancaster, PA. You will respond to emergency lines, verify location, collect essential details, and document information for responders.

Training and certification will guide your daily duties in a fast-paced public safety environment. Responsibilities include handling calls, confirming incident data, and using approved protocols to determine urgency.