Emergency Call Taker: Fast-Paced Public Safety Role

National Public Safety Careers; Knox (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Knox, IN. These roles involve handling emergency and nonemergency calls, gathering location details, and documenting incident information for dispatch teams.

Candidates typically have a high school diploma and may bring customer service or call-center experience. Training, background checks, and certifications are required by the appointing agency; shifts may include nights, weekends, and overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Knox, IN. These roles involve handling emergency and nonemergency calls, gathering location details, and documenting incident information for dispatch teams.

Candidates typically have a high school diploma and may bring customer service or call-center experience. Training, background checks, and certifications are required by the appointing agency; shifts may include nights, weekends, and overtime.