Emergency Communications Specialist - 911 Call Taker

National Public Safety Careers; Knox Dale (PA); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers seeks 911 Call Takers in Knox Dale, PA. The role involves taking incoming emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training covers essential pre-arrival instructions and adherence to procedures in a 24/7 environment.

Eligibility includes a high school diploma or equivalent. Candidates should have strong listening skills, accurate typing, and clear verbal communication; assessments are agency-specific.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Connaissances

Listening comprehension

Typing

Verbal communication

Formation

High school diploma or GED

Description du poste

National Public Safety Careers seeks 911 Call Takers in Knox Dale, PA. The role involves taking incoming emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training covers essential pre-arrival instructions and adherence to procedures in a 24/7 environment.

Eligibility includes a high school diploma or equivalent. Candidates should have strong listening skills, accurate typing, and clear verbal communication; assessments are agency-specific.