911 Call Taker — Start Your Emergency Communications Career

National Public Safety Careers; Swords Creek (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for the Swords Creek, VA area. The role involves taking emergency calls, confirming locations, and documenting information for dispatchers.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Training, background checks, and certifications are required, with rotating shifts and overtime possible.

Qualifications

• Strong listening comprehension and accurate typing
• Clear verbal communication under pressure
• Ability to follow structured procedures and document details precisely

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller information
• Enter details into call-processing or dispatch software
• Provide pre-arrival instructions within training scope
• Coordinate with dispatch personnel as needed

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for the Swords Creek, VA area. The role involves taking emergency calls, confirming locations, and documenting information for dispatchers.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Training, background checks, and certifications are required, with rotating shifts and overtime possible.