Emergency Call Taker: Fast-Paced Public Safety

National Public Safety Careers; Town of Ellicottville (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Ellicottville, NY. Typical duties include handling emergency and nonemergency lines, verifying incident locations, and documenting details for dispatch teams.

The role emphasizes critical listening, accurate typing, and following structured procedures. Training and certification are provided; shifts may vary and include evenings or weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• Candidates should have strong listening skills and the ability to follow structured procedures.
• Experience in customer service, telephone support, or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature of incidents.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Assist callers with instructions within training and protocols.
• Reference language-access and accessibility resources when needed.
• Ensure caller privacy and confidentiality of incident information.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Ellicottville, NY. Typical duties include handling emergency and nonemergency lines, verifying incident locations, and documenting details for dispatch teams.

The role emphasizes critical listening, accurate typing, and following structured procedures. Training and certification are provided; shifts may vary and include evenings or weekends.