911 Call Taker: Emergency Communications Pro

National Public Safety Careers; Elkton (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Elkton, MI. This role involves taking emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams. Candidates should be prepared for rotating shifts and training requirements.

Ideal applicants may have prior customer service or public safety exposure and must meet standard employment eligibility criteria. Training and certification will be provided as required.

Qualifications

• High school diploma or recognized equivalent is commonly required
• Strong listening and communication skills may be needed
• Ability to follow structured procedures and complete assessments

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller details
• Use approved questions to identify nature and urgency of the situation
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers in Elkton, MI. This role involves taking emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams. Candidates should be prepared for rotating shifts and training requirements.

Ideal applicants may have prior customer service or public safety exposure and must meet standard employment eligibility criteria. Training and certification will be provided as required.