911 Emergency Communications Specialist

National Public Safety Careers; Williamsburg (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 call takers for positions in Williamsburg, VA. Responsibilities include handling emergency and nonemergency calls, confirming location and contact details, and entering information into dispatch software. Training and certification lead to authorized pre-arrival instructions.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Background checks and scheduling may vary by employer.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication skills.
• Experience in customer service or public safety helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 call takers for positions in Williamsburg, VA. Responsibilities include handling emergency and nonemergency calls, confirming location and contact details, and entering information into dispatch software. Training and certification lead to authorized pre-arrival instructions.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Background checks and scheduling may vary by employer.