Emergency Call Taker — Fast-Paced Public Safety Role

National Public Safety Careers; Arcadia Township (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Training

Job summary

National Public Safety Careers in Arcadia, IA is seeking 911 Call Takers to join a fast-paced public safety team. You will ask focused questions, verify locations, and document details for dispatch.

The role requires a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as needed.

Qualifications

• A high school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedures following

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Arcadia, IA is seeking 911 Call Takers to join a fast-paced public safety team. You will ask focused questions, verify locations, and document details for dispatch.

The role requires a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as needed.