911 Call Taker: Fast-Paced Public Safety Support

National Public Safety Careers; Scandia (KS); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Scandia, KS. Call Takers are the first point of contact for emergencies, asking focused questions and documenting information for responders.

These roles may require rotating shifts, including nights and weekends. A high school diploma or equivalent is commonly required, along with strong listening, accurate typing, and clear verbal communication. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal comms

Procedures

Customer service

Education

High School Diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Scandia, KS. Call Takers are the first point of contact for emergencies, asking focused questions and documenting information for responders.

These roles may require rotating shifts, including nights and weekends. A high school diploma or equivalent is commonly required, along with strong listening, accurate typing, and clear verbal communication. Training and certifications will be provided.