911 Call Taker - Start a Lifesaving Career in Arcadia

Public Safety Dispatch Network; Town of Arcadia (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Arcadia, WI. Staff answer emergency and nonemergency lines, confirm locations, and document critical information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications are part of the process.

Qualifications

• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Customer service experience

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Arcadia, WI. Staff answer emergency and nonemergency lines, confirm locations, and document critical information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications are part of the process.