Emergency Call Taker — Fast-Paced Public Safety Dispatcher

Public Safety Dispatch Network; Pequabuck (CT); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is hiring 911 Call Takers in Terryville, CT. This role involves taking emergency and nonemergency calls, confirming locations, and documenting incidents with precise information for dispatch teams.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required, with shift work and eligibility for benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service helpful; dispatch experience not required.

Responsabilités

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to determine urgency.
• Enter details into call-processing software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions only when trained.
• Maintain caller privacy and confidentiality.
• Adhere to structured procedures and complete assessments.

Connaissances

Active Listening

Typing

Verbal Communication

Following Procedures

Customer Service

Formation

High School Diploma or GED

Description du poste

Public Safety Dispatch Network is hiring 911 Call Takers in Terryville, CT. This role involves taking emergency and nonemergency calls, confirming locations, and documenting incidents with precise information for dispatch teams.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required, with shift work and eligibility for benefits.