Emergency 911 Call Taker — Start a Life-Saving Career

Public Safety Dispatch Network; Ridgefield (CT); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Résumé du poste

Public Safety Dispatch Network in Ridgefield, CT seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document critical information for responders.

Training and certification determine the scope of pre-arrival instructions and access to language-access resources. Applicants should have a high school diploma or equivalent, with prior customer service or public safety experience helpful.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments as determined by the agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Ridgefield, CT seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document critical information for responders.

Training and certification determine the scope of pre-arrival instructions and access to language-access resources. Applicants should have a high school diploma or equivalent, with prior customer service or public safety experience helpful.