Emergency Call Taker – 24/7 Public Safety Communications

Public Safety Dispatch Network; Cheshire (CT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Cheshire, CT seeks 911 Call Takers to staff our emergency communications operations. You will handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

Training and certification are required, with potential background checks and background screening. Offers include benefits and opportunities for scheduling in 24-hour environments; candidates should have a high school diploma and customer service experience.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or public safety is helpful.
• Strong listening, typing, and following procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Enter information into dispatch software.
• Forward incident data to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Cheshire, CT seeks 911 Call Takers to staff our emergency communications operations. You will handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

Training and certification are required, with potential background checks and background screening. Offers include benefits and opportunities for scheduling in 24-hour environments; candidates should have a high school diploma and customer service experience.