Emergency Call Taker — 24/7 Public Safety Role

Public Safety Dispatch Network; Somersville (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Somersville, CT seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask targeted questions, verify locations, document information, and route details to responders.

This role may involve rotating shifts, including nights and weekends. A high school diploma is typically required, and prior customer service or public safety experience is helpful but not mandatory.

Qualifications

• High school diploma or recognized equivalent is required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Somersville, CT seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask targeted questions, verify locations, document information, and route details to responders.

This role may involve rotating shifts, including nights and weekends. A high school diploma is typically required, and prior customer service or public safety experience is helpful but not mandatory.