Impactful 911 Call Taker – Emergency Communications

National Public Safety Careers; Centerbrook (CT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Centerbrook, CT. The role involves taking emergency calls, verifying locations, and entering details into call-processing systems. Training and certification are required, with shifts potentially including nights and weekends.

Strong listening, accurate typing, and clear communication are essential. A high school diploma is required, and prior public safety or customer service experience is beneficial.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or public safety is helpful.
• Strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and type of incident.
• Enter information into call-processing/dispatch systems.
• Forward incident information to the appropriate dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Centerbrook, CT. The role involves taking emergency calls, verifying locations, and entering details into call-processing systems. Training and certification are required, with shifts potentially including nights and weekends.

Strong listening, accurate typing, and clear communication are essential. A high school diploma is required, and prior public safety or customer service experience is beneficial.