911 Call Taker - Critical Public Safety Communicator

National Public Safety Careers; Hartford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Plainville, CT, is seeking qualified candidates for 911 Call Taker positions. You will handle emergency and non-emergency lines, verify locations, document details, and relay information to dispatch in a fast-paced public-safety environment.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications will be provided; work requires flexibility for shifts, including nights and

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in Plainville, CT, is seeking qualified candidates for 911 Call Taker positions. You will handle emergency and non-emergency lines, verify locations, document details, and relay information to dispatch in a fast-paced public-safety environment.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications will be provided; work requires flexibility for shifts, including nights and