911 Call Taker - Emergency Response Specialist

National Public Safety Careers; Newington (CT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers in Newington, CT. The role centers on handling emergency and non-emergency calls, verifying locations and caller information, and following structured scripts to assess urgency and relay details to dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• Strong listening comprehension and accurate typing needed.
• Clear verbal communication is essential for callers and responders.
• Ability to follow structured procedures and guidelines in high-pressure situations.
• Background checks and certifications may be required by the employer.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedures following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Newington, CT. The role centers on handling emergency and non-emergency calls, verifying locations and caller information, and following structured scripts to assess urgency and relay details to dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.