911 Call Taker: Start an Essential Dispatch Career

Public Safety Dispatch Network; Norwich (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network is hiring for 911 Call Taker opportunities in Norwich, CT. The role involves handling emergency and nonemergency calls, confirming location and callback details, and entering information into dispatch software.

Training and certifications are required to meet agency standards. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or dispatch-related roles is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Active listening

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is hiring for 911 Call Taker opportunities in Norwich, CT. The role involves handling emergency and nonemergency calls, confirming location and callback details, and entering information into dispatch software.

Training and certifications are required to meet agency standards. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.