Emergency Call Taker: Critical Listener & Dispatcher

National Public Safety Careers; Easton (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers is seeking experienced candidates for 911 Call Taker positions in Easton, CT. The role focuses on handling emergency and nonemergency contacts, gathering critical information, and accurately entering details into dispatch systems.

Training and certification are part of the process to ensure preparedness for call-taking responsibilities. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry abilities needed.
• Ability to follow structured procedures.
• Prior customer service or public safety experience is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Accurate typing

Clear verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking experienced candidates for 911 Call Taker positions in Easton, CT. The role focuses on handling emergency and nonemergency contacts, gathering critical information, and accurately entering details into dispatch systems.

Training and certification are part of the process to ensure preparedness for call-taking responsibilities. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow