911 Call Taker — Fast-Paced Emergency Communications

Public Safety Dispatch Network; Windham (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers for openings in Willimantic, CT. You will handle incoming emergency calls, verify location, collect callback data, and document information for dispatch coordination.

Staff may work rotating shifts and be required to complete call-taking training and certifications. Strong listening, typing, and clear communication are essential.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the correct unit.
• Provide calm, clear instructions to distressed callers within training.
• Use language-access resources when needed.
• Adhere to privacy and confidentiality requirements.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers for openings in Willimantic, CT. You will handle incoming emergency calls, verify location, collect callback data, and document information for dispatch coordination.

Staff may work rotating shifts and be required to complete call-taking training and certifications. Strong listening, typing, and clear communication are essential.