Emergency Call Taker - Fast-Paced Public Safety Dispatch

National Public Safety Careers; Buckeye (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers seeks a 911 call-taker in Buckeye, AZ to handle emergency and nonemergency calls. You will verify caller information, gather incident details, and relay critical data to dispatch teams.

This role requires adhering to structured procedures and participating in training and certification processes. Successful candidates demonstrate strong listening, typing accuracy, clear verbal communication, and the ability to work in a high-stress environment.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful but not mandatory.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 call-taker in Buckeye, AZ to handle emergency and nonemergency calls. You will verify caller information, gather incident details, and relay critical data to dispatch teams.

This role requires adhering to structured procedures and participating in training and certification processes. Successful candidates demonstrate strong listening, typing accuracy, clear verbal communication, and the ability to work in a high-stress environment.