Emergency Call Taker (24/7) – Fast-Paced Dispatcher

Public Safety Dispatch Network; Kirkland (AZ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking a trained 911 call taker to join our team in Kirkland, AZ. The role involves taking emergency and nonemergency calls, verifying locations, and relaying information to the appropriate dispatch function.

You will follow structured procedures and use approved scripts as part of ongoing training. The position requires a high school diploma, excellent listening and typing skills, and the ability to remain calm under pressure.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Listening skills

Verbal communication

Education

High School Diploma

Job description

Public Safety Dispatch Network is seeking a trained 911 call taker to join our team in Kirkland, AZ. The role involves taking emergency and nonemergency calls, verifying locations, and relaying information to the appropriate dispatch function.

You will follow structured procedures and use approved scripts as part of ongoing training. The position requires a high school diploma, excellent listening and typing skills, and the ability to remain calm under pressure.