Emergency Call Taker: Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Troutdale (VA); Presencial; USD 32.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Training opportunities

Descripción de la vacante

Regional 911 Intake Solutions in Troutdale, VA is seeking a dedicated 911 Call Taker to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for dispatch.

This role may involve rotating shifts, nights, weekends, holidays, and overtime depending on staffing and the official vacancy. A high school diploma and strong listening and typing skills are typically required.

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsabilidades

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller information.
• Use approved questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidential information.

Conocimientos

Listening skills

Typing speed

Verbal communication

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Troutdale, VA is seeking a dedicated 911 Call Taker to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for dispatch.

This role may involve rotating shifts, nights, weekends, holidays, and overtime depending on staffing and the official vacancy. A high school diploma and strong listening and typing skills are typically required.