Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Amity (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Amity, OR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details in dispatch software. You will follow structured procedures and use approved questions to assess urgency.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to communicate clearly under pressure.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Amity, OR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details in dispatch software. You will follow structured procedures and use approved questions to assess urgency.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to communicate clearly under pressure.