Emergency Call Taker — Fast, Critical 24/7 Public Safety

Public Safety Dispatch Network; West Leisenring (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Leisenring, PA. You will handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training ensures you provide accurate information and follow structured procedures.

Strong listening skills, clear verbal communication, and reliable typing are essential. Some roles may require background checks, certifications, and shift work to cover 24/7 operations.

Qualifications

• High school diploma or recognized equivalent is usually required.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify urgency of the situation.
• Enter details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Leisenring, PA. You will handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training ensures you provide accurate information and follow structured procedures.

Strong listening skills, clear verbal communication, and reliable typing are essential. Some roles may require background checks, certifications, and shift work to cover 24/7 operations.