Calm 911 Dispatcher: Fast, Life-Saving Communications

Emergency Telecommunicator Services; West Leisenring (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Emergency Telecommunicator Services in Leisenring, PA is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and document details while coordinating police, fire, and EMS per agency procedures.

The role requires calm, focused communication, ability to multitask across radio and computer systems, and adherence to testing, training, and background requirements.

Qualifications

• High school diploma or equivalent required or preferred.
• Typing speed and accuracy essential.
• Excellent communication and listening skills.
• Ability to manage multiple systems under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Computer literacy

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Leisenring, PA is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and document details while coordinating police, fire, and EMS per agency procedures.

The role requires calm, focused communication, ability to multitask across radio and computer systems, and adherence to testing, training, and background requirements.