Emergency Call Taker & Dispatcher — West Lafayette

Regional 911 Intake Solutions; West Lafayette (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in West Lafayette is seeking qualified candidates for 911 Call Taker roles. You will answer emergency calls, verify location, gather information, and enter data into dispatch systems to guide responders.

Applicants should have a high school diploma or equivalent. Strong listening, accurate typing, and clear communication are essential, with training and certification provided. This on-site role may require flexible shifts to cover 24-hour operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and communication skills.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in West Lafayette is seeking qualified candidates for 911 Call Taker roles. You will answer emergency calls, verify location, gather information, and enter data into dispatch systems to guide responders.

Applicants should have a high school diploma or equivalent. Strong listening, accurate typing, and clear communication are essential, with training and certification provided. This on-site role may require flexible shifts to cover 24-hour operations.