911 Call Taker

Regional 911 Intake Solutions; West Lafayette (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in West Lafayette is seeking qualified candidates for 911 Call Taker roles. You will answer emergency calls, verify location, gather information, and enter data into dispatch systems to guide responders.

Applicants should have a high school diploma or equivalent. Strong listening, accurate typing, and clear communication are essential, with training and certification provided. This on-site role may require flexible shifts to cover 24-hour operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and communication skills.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

911 Call Taker Opportunities in West Lafayette

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, West Lafayette, IN
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}-{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

Start preparing for 911 Call Taker opportunities in West Lafayette.