911 Call Taker: Critical Emergency Communications

National Public Safety Careers; Brunswick (NE); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker to handle emergency and nonemergency calls from Brunswick, NE. The role involves confirming incident details, collecting caller information, and entering data into call-processing systems.

Training and certifications are required to perform duties and protect caller privacy. Successful candidates will demonstrate strong listening, accurate typing, and clear verbal communication while following established protocols.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication is needed for callers and teammates.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Input details into call-processing or dispatch software.
• Forward information promptly to dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker to handle emergency and nonemergency calls from Brunswick, NE. The role involves confirming incident details, collecting caller information, and entering data into call-processing systems.

Training and certifications are required to perform duties and protect caller privacy. Successful candidates will demonstrate strong listening, accurate typing, and clear verbal communication while following established protocols.