911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Saltillo (TN); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Resumo da oferta

National Public Safety Careers has opportunities for 911 Call Taker positions in Saltillo, TN. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Roles may require rotating shifts and possible 24-hour coverage. A high school diploma or equivalent is typically required; prior customer service or public safety experience helps. Training and certifications are provided.

Qualificações

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training.

Conhecimentos

Listening skills

Typing accuracy

Verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers has opportunities for 911 Call Taker positions in Saltillo, TN. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Roles may require rotating shifts and possible 24-hour coverage. A high school diploma or equivalent is typically required; prior customer service or public safety experience helps. Training and certifications are provided.