911 Call Taker — 24/7 Essential, Training-Driven Role

National Public Safety Careers; Samburg (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Samburg, TN. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams. Training and certification are required to provide pre-arrival instructions and support the response effort.

Applicants should have a high school diploma or equivalent and may benefit from prior customer service or dispatch experience. Shifts may vary to cover a 24-hour operation.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience may be helpful.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Samburg, TN. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams. Training and certification are required to provide pre-arrival instructions and support the response effort.

Applicants should have a high school diploma or equivalent and may benefit from prior customer service or dispatch experience. Shifts may vary to cover a 24-hour operation.